Q: How can I view the status of orders that have been placed?
A: You can click on the My Accounts tab at the top of the page to log into your account. This page lists all your orders. If you did not create an account you can email or call us: firstname.lastname@example.org or/and 1-770-685-1840
Q: How can I contact someone if I have a question?
A: You can reach us by calling Store 1-770-685-1840
You can reach our Mobile Service 1-678-360-9688
Store hours: Monday - Saturday 10am -7pm EST.
Sunday 12pm -5pm EST.
You can also email us at Contact@mysupplyguy.shop
Q: Do you guys service tools?
A: Yes. We do minor services such as replacing blades, switches, covers, and cords. We do not guarantee repairs on any tools especially on tools that have been dropped. Many manufacturers these days are using digital technology and tools that have been dropped or mishandled may have to be returned to the Manufacturer for repair(s)
Q: Do you guys sharpen Blades or Shares/Scissors?
A: Yes we can sharpen blades. Most blades usually can be sharpened depending on blade integrity. Some blades are designed for single sharpening when designed and have to be discarded when it goes dull.
A: Yes we sharpen Shares/Scissors. There is a minimum 24hr turn-around time on shares.
Q: Why is my credit card being declined?
A: My Supply Guy requires the card owner to provide the exact billing address for the billing fields when you check out. Even if you format the address differently it will be denied. Please contact us if it continues to deny your payment.
Q: What will the shipping cost me?
A: All products have free shipping options. Upgraded Express USPS Shipping is an extra charge.
Q: How long will it take to process my order?
A: Most orders are processed on the same day. If you place your order before 3:00 pm EST your order is shipped that day.
Q: When can I expect my order?
A: It takes about 1 - 4 business days for most of the 48 US contiguous states. Other states and territories may have slightly longer delivery times. During holidays and poor weather, shipping could take about 4 - 7 business days.
A: Most orders placed before 12:00 pm EST. in the Metro Atlanta area will be delivered the same day. Any orders placed after 12:00 pm or outside the Metro Atlanta area will be delivered the following day.
Q: Do you ship to Canada or internationally?
A: No, but we ship to military APO/FPO via USPS
Q: What forms of payment do you accept?
A: We accept Visa, Master Card, American Express, Discover, PayPal, ApplePay, SamsungPay, AmazonPay, GooglePay.
Q: Is it safe to use my credit card?
A: Yes! We are a Trust Certified Shopify Store. We never see or store your payment information.
Q: Why is my credit card not accepted?
A: Billing address HAS to match your address that is associated with your credit card.
Q: Are your products new and genuine?
A: We only sell new, genuine products in their original packaging.
Q: Do you have a physical store?
A: Yes! We have a traditional brick and mortar store located:
3580 Breckinridge Blvd, Suite 101, Duluth GA 30096
Q: What is your return policy?
We offer a 30-day return. The merchandise has to be shipped back in the original product packaging. We will not accept products with missing parts. Make sure there is sufficient padding to prevent breakage during shipping.
Please include a copy of your invoice for faster processing. All returns will need to be returned through USPS.
*** After 30 days please refer to the individual item for manufacturer's warranty. The item will need to be shipped back to the manufacturer (not us) for any replacement(s). Warranty information can be found on their website or on packaging.
Replacement Blades and shaver foils are non-returnable. Due to new Covid-19 guidelines, we CANNOT accept returns on the following items once they have been opened: straight razors, shears, combs, brushes, liquids, guards, etc. Damaged products have to be reported within 7 days from the delivery date to be resolved as a damaged shipment.
Our return address:
My Supply Guy
3580 Breckinridge Blvd, Suite 101,
Duluth, GA 30096